Kikra Privacy Policy — Your Information Is Safe With Us

Kikra (hereinafter referred to as "we", "Kikra", or the "Platform") is an internationally licensed online gaming and betting platform. We believe that respecting your privacy and keeping your information secure are the foundation of a healthy, trustworthy platform.

This Privacy Policy explains what types of information Kikra collects, how that information is used, who it may be shared with, and what rights you have over your data. By using Kikra, you are considered to have agreed to the terms of this policy.

This Privacy Policy applies to the Kikra website (kikra.pro), mobile app, and all related services. We encourage you to read it carefully before using any of our services.

Kikra only collects information required to operate the platform, ensure security, and meet legal obligations. We never collect unnecessary or excessive personal data.

Information you provide directly:

• Name, date of birth, and gender (collected at registration)
• Mobile number and email address
• National ID or passport number (for KYC verification)
• Mobile Banking Number (for deposits & withdrawals)
• Address (where applicable)

Automatically collected information:

• IP address & device information
• Browser type and operating system
• Activity logs on the platform (login times, game history)
• Cookies & Session Data

Collected data is used solely for its stated purpose. Kikra never processes any information beyond the reason it was collected.

If you no longer wish to receive promotional emails or SMS, you can opt out at any time through your account settings or by contacting our support team.

Kikra does not sell or rent your personal information to any third party. In certain limited circumstances, some information may be shared — as clearly outlined below.

• Payment Processor: Relevant information is shared with bKash, Nagad, and Rocket to process deposits and withdrawals.
• Game Provider: Licensed game providers may access certain session data necessary for game operation.
• Legal authorities: Required information is disclosed in response to a court order or a valid request from a regulatory authority.
• KYC verification service: Identity document details may be shared with an accredited KYC partner for identity verification.
• Cybersecurity Partner: Limited technical data may be analyzed to help detect fraudulent activity.

Kikra uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help recognize you on future visits.

• Essential cookies: Used to maintain login sessions and ensure platform security. Disabling these will prevent the platform from functioning properly.
• Functional cookies: Remembers your preferences, such as language and theme settings.
• Analytics Cookies: Used to analyze platform usage and improve our services.
• Marketing Cookies: Used to show you promotional content tailored to your interests. You can turn this off at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit some features.

Kikra follows the highest industry standards to protect your data — through both technical security measures and internal operational processes.

• Stored data is protected with 256-bit AES encryption.
• All data transfers are carried out via TLS 1.3 protocol.
• Passwords are never stored in plain text — only bcrypt hashes are stored.
• Regular third-party security penetration tests are conducted.
• Two-factor authentication (2FA) is available for account access.
• Automated alerts are sent for suspicious logins or unusual account activity.
• Kikra staff can only access the information required for their specific role.

Kikra believes every member has full ownership of their personal data. Your key rights are listed below, and you may exercise any of them at any time.

• Right to access: You have the right to know what information Kikra holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that the processing of your data be restricted under certain circumstances.
• Right to Portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to the use of your data for marketing or profiling purposes.
• Right to Withdraw Consent: You may withdraw your consent for any data processing based on consent at any time.

To exercise any of these rights, please contact our support team. Requests are typically processed within 30 days.

Kikra does not retain data beyond what is necessary. A defined retention period is set for each type of information.

Once the retention period expires, data is automatically deleted securely or irreversibly anonymized. If a legal dispute is ongoing, relevant data may be retained until the matter is resolved.

Kikra is an 18+ platform. We do not knowingly collect information from, or provide services to, anyone under the age of 18.

• Age verification during registration is mandatory.
• Date of birth is confirmed during the KYC verification process.
• If an underage account is identified, it is immediately closed and all associated data is deleted.
• Parents or guardians may contact our support team if they believe an account has been created in their child's name.

Kikra may update or revise this Privacy Policy from time to time. For any significant changes, members will be notified in advance via their registered email or a platform notification.

• The date of any change will always be visible at the top of this page under the "Last Updated" section.
• For major changes, a minimum of 14 days' notice will be given before the changes take effect.
• Continued use of the platform after any changes have been made constitutes acceptance of the updated policy.
• If you do not agree with the changes, you may contact our support team to request account closure.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out to our dedicated privacy team.

• Live Chat: Active 24/7 — chat with us directly from any page on the platform.
• Email: [email protected] — you can typically expect a response within 24 hours.
• Complaints process: We aim to resolve complaints within 7 business days of submission.
• Appeals: If the internal resolution is unsatisfactory, you have the option to appeal to the licensing authority.